How is my order delivered?
Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.
What is our shipping policy?
Can I change my order?
Can I return my order?
Can I cancel my order?
Can I get a refund?
What happens if my order arrives damaged?
Delivery Standards
delivery attempts:
Our delivery service will make up to three attempts to deliver the package to the intended recipient at the provided address.
Undeliverable Package:
If the package remains undeliverable after three delivery attempts, it will be deemed “undeliverable” and returned to the retailer
Recipient Responsibility:
- If a refund is requested, the recipient would be charged an Undeliverable Package Fee, a flat fee of $25, which will be deducted from their refund.
- Original shipping cost is non-refundable.
- If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee.
- Other fees may apply due to order contents.